Shipping Policy

Our Commitment to You

At Revolution Sale Store, we are dedicated to the precision, grace, and satisfaction of your dance journey. We understand that every step, from rehearsal to performance, requires confidence in your gear. Our Shipping and Returns policies are crafted with the same care and attention to detail as our dancewear, ensuring a seamless experience that supports dancers of all disciplines—from budding ballet students to seasoned ballroom professionals.

Our target community is passionate dancers of all ages and genders, seeking quality apparel for Ballet, Ballroom, and character performance (Animals & Other Characters). We cater to those who value trusted brands like Bloch, specific fits like Black Leotards and Camisole tops, and the foundational pieces that make movement beautiful.

Shipping Information

We ship globally to bring the finest dancewear to your doorstep, excluding some remote areas and parts of Asia. Please see the details below for our shipping options and timelines.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

• Standard Shipping: Shipped via DHL or FedEx.
  • Cost: $12.95 (flat rate).
  • Estimated Delivery: 10-15 business days after shipment.
  • Ideal for faster, trackable delivery.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Cost: Free.
  • Estimated Delivery: 15-25 business days after shipment.
  • A cost-effective option for non-urgent needs.

Please note: Delivery times are estimates and may vary due to customs, holidays, or unforeseen carrier delays. Tracking information will be provided for both methods.

Returns & Exchanges Policy

We want you to be completely confident in your performance wear. If an item isn’t the perfect fit for your routine, our straightforward returns process is here to help.

Our Return & Exchange Promise

We accept returns and exchanges for most unworn, unwashed, and undamaged items in their original packaging with all tags attached. Requests must be initiated within 15 days of the delivery date.

The Return & Exchange Process: A Step-by-Step Guide

1. Initiate Your Request: Within 15 days of receiving your order, contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA cannot be processed.
2. Prepare Your Package: Securely pack the item(s) in their original packaging, including all tags, accessories, and the original packing slip or order confirmation. Clearly write the RMA number on the outside of the package.
3. Ship Your Return: Send your package to our fulfillment center:
   
   Revolution Sale Store – Returns
   2913 Pearcy Avenue
   Bluffton, US 46714
   
   Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item. We strongly recommend using a trackable service (DHL, FedEx, EMS) as we cannot be responsible for lost return packages.
4. Inspection & Processing: Our team will inspect returned items within 3-5 business days of receipt. We will notify you via email once the inspection is complete and your return or exchange is approved.

Refunds & Credits

• Timing: Upon approval, refunds will be processed to your original payment method within 7-10 business days.
• Method: Refunds are issued via the original payment method used (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your bank or PayPal’s processing times.
• Amount: The refund will be for the cost of the returned item(s) only. Original shipping fees (standard or free shipping) are non-refundable. For exchanges, no additional shipping fees will be charged for standard shipping of the replacement item to the original delivery region.

⚠️ Important: Final Sale Items

To ensure the health, safety, and integrity of our products for all dancers in our community, the following items are FINAL SALE and cannot be returned or exchanged. This aligns with our focus on hygiene and specialized wear, as reflected in our product menu.

• Intimate Apparel & Bodywear: For hygienic reasons, this includes Body Stockings, Bras & Tops, and Camisole leotards worn as undergarments.
• Custom or Special Order Items: Any item specifically ordered or customized for a performance.
• Used, Damaged, or Altered Items: Any item showing signs of wear, tear, washing, or alteration (including removed tags).
• Clearance or “As-Is” Items: These will be clearly marked as final sale at the time of purchase.

This policy protects our entire community, ensuring everyone receives products that meet our high standards of quality and hygiene.