At Revolution Sale Store, we are dedicated to the precision, grace, and satisfaction of your dance journey. We understand that sometimes a costume may not fit perfectly, or a shoe may not be the right step for your routine. Our Returns & Exchanges policy is designed with the same care and attention to detail as our dancewear, ensuring a process that is clear, fair, and respectful of your needs.

Our Return & Exchange Promise

We accept returns and exchanges for most unworn, unwashed, and undamaged items in their original packaging with all tags attached within 15 days of the delivery date. Our goal is to ensure you are completely confident in your performance wear, from ballet shoes to character costumes.

The Return & Exchange Process: A Step-by-Step Guide

  1. Initiate Your Request: Within 15 days of receiving your order, please contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number cannot be processed.
  2. Prepare Your Package: Securely pack the item(s) in their original packaging, including any tags, accessories, and the original packing slip or a copy of your order confirmation. Please include the RMA number clearly on the outside of the package.
  3. Ship Your Return: Send the package to our fulfillment center at:

    Revolution Sale Store – Returns
    2913 Pearcy Avenue
    Bluffton, US 46714

    Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item. We recommend using a trackable shipping service (like DHL, FedEx, or EMS) as we cannot be responsible for lost return packages.
  4. Inspection & Processing: Once received, our team will inspect the item(s) within 3-5 business days. We will notify you via email once the inspection is complete and your return or exchange is approved.

Refunds & Credits

Timing: Upon approval, refunds will be processed to your original payment method within 7-10 business days.

Method: Refunds will be issued via the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your bank or PayPal’s processing times.

Amount: The refund will be for the cost of the returned item(s). Original shipping fees (standard or free shipping) are non-refundable. If you choose an exchange, no additional shipping fees will be charged for standard shipping of the replacement item to the original delivery region (global, excluding some Asian and remote areas).

⚠️ Important: Items That Cannot Be Returned or Exchanged

To ensure the health, safety, and integrity of our products for all dancers, the following items are FINAL SALE and cannot be returned or exchanged:

  • Intimate Apparel & Bodywear: For hygienic reasons, Body Stockings, Bras & Tops, and Camisole leotards worn as undergarments are final sale.
  • Custom or Special Order Items: Any item specifically ordered or customized for a performance.
  • Used, Damaged, or Altered Items: Any item showing signs of wear, tear, washing, or alteration (including removed tags).
  • Clearance or “As-Is” Items: These will be clearly marked as final sale at the time of purchase.

This policy is in place to protect our community of dancers, from ballet students to ballroom professionals, ensuring everyone receives products that meet our high standards of quality and hygiene.

How to Contact Us for a Return/Exchange

To initiate a return or exchange, please email us at [email protected] with the subject line “Return/Exchange Request” and include the information outlined in the template below. This helps us serve you quickly and efficiently.

Return/Exchange Request Email Template

You may copy and paste the template below into your email:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Revolution Sale Store Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert your order number] Date of Delivery: [Date you received the package] Item(s) for Return/Exchange: – [Product Name, Size, Color] – [Product Name, Size, Color] (if multiple) Reason for Return/Exchange: [e.g., Incorrect size, Item not as described, etc.] For exchanges, my preferred replacement item is: – [Product Name, Size, Color] (if available) I have read and understand the Returns & Exchanges policy, and I confirm the item(s) are unworn, unwashed, undamaged, and in their original packaging with all tags attached. Please provide the RMA number and any further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

Need Further Assistance?

Our customer service team, dedicated to supporting dancers worldwide, is here to help you through every step of the process.

Email: [email protected]
Address: Revolution Sale Store, 2913 Pearcy Avenue, Bluffton, US 46714

We aim to respond to all inquiries within 24-48 hours during business days.

Thank you for being part of the Revolution Sale Store community. We are committed to empowering your performance, on and off the stage.